Frequently Asked Questions
Out of stock items will automatically be replaced by our personal shoppers and replacement items may differ in brand, weight, and variant depending on available items in store. You will also have the option at checkout to declare the cancellation of the order or item depending on preference at checkout.
Payments, Reversal, & Refund
Our payment gateway is thru Paynamics and they accept Credit card (Visa, Mastercard, etc.), ATM/Debit Cards (any Bancnet accredited card), over the counter bank deposit, Gcash, Paypal, 7eleven, Cebuana Lhullier, Mlhuillier, Palawan Express, ECPay, SM bills payment center.
- Credit card (Visa, Mastercard, etc.)
- ATM/Debit Cards (any Bancnet accredited card)
- Over-the-Counter Bank Deposit
- Cebuana Lhullier
- Palawan Express
- SM Bills Payment Center
Nest Wallet - 3-5 business days
Cash Refund - 7 to 15 business days (Bank Transfer, Bank Check or Reversal to Credit/Debit Card)
All refund requests must be processed within 3 business days via the platform. For more questions, please send us a message on Facebook or Instagram @mygeniemart or email us at [email protected].
Shipping & Delivery
- 1 VALID GOVERNMENT ID
My Geniemart will not be liable for lost or missing items after goods have been successfully delivered and received by your authorized representative.In case of an unsuccessful delivery, My Geniemart will charge an additional delivery fee of PHP 99.
Some items are available for Same-day Delivery (Next-day delivery for orders ordered after 2 pm) and some at standard delivery of 2-3 business days.
Deliveries will be from Monday to Saturday, 1 pm onwards.
All orders processed 2 pm onwards will be delivered 1 pm onwards next business day.
Php49 for Standard Delivery (2-3 days) with a fixed rate of Php79 for shoppers fee.
For orders worth Php5,000 and above, standard delivery (2-3 days) is free with a fixed rate of Php79 shoppers fee.
Replacement & Returns
For any replacement concerns please email [email protected].
Perishable items shall be declared within (24) hours. All items for replacement declared beyond (24) hours will be considered invalid.
Non- perishable items shall be declared within (7) days from receipt of the item. All items for replacement declared beyond (7) days will be considered invalid.Item replacements are only valid if:
- The product delivered is defective, damaged, or expired
- The product delivered is incorrect
- Customer must provide supporting documents (ex. photo, video, receipt, etc.)
- The items for replacement should be in its original box, unopened and untampered except for goods with visible factory defect, complete tags and labels, with no defect or damage